Frequently Asked Questions
Everything you need to know about shopping with Cadena Collective.
How long does shipping take?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location. You will receive a tracking number via email as soon as your package ships.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
Do you ship internationally?
Yes, Cadena Collective ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate items from various designers, we recommend checking the specific measurements for each garment to ensure the perfect fit.
Are your products ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who provide fair wages and safe working conditions, prioritizing high-quality materials that stand the test of time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.